These Terms of Service ("Terms") govern your (the “Patient”) use of the non-clinical administrative and support services provided by Reneu Wellness Club LLC ("Reneu", "we", "our", or "us"). Reneu operates as a Management Services Organization (MSO) and does not provide medical services. All clinical care is delivered by independently owned and operated professional medical entities ("Providers").
1. Non-Clinical Role of Reneu. Reneu provides administrative support, scheduling, technology platforms, wellness amenities, and patient engagement services to enhance your overall experience. Reneu is not a licensed healthcare provider and does not diagnose, treat, or manage medical conditions. All medical services, including diagnoses, prescriptions, and clinical care, are the sole responsibility of the Patient Provider.
2. Appointment Scheduling and Communication. Reneu facilitates appointment booking, reminders, and secure messaging on behalf of Providers. While Reneu Wellness strives for timely and accurate communication, Reneu Wellness is not responsible for clinical decisions or medical outcomes.
3. Payments and Billing. All invoices submitted to the Patient shall be payable within seven (7) calendar days from the date of delivery (the “Due Date”). Any payment not received by the Due Date shall be considered late (“Late Payment”). If payment is not received by the Due Date, Reneu reserves the right to immediately suspend its performance of any and all obligations. During such a suspension, Reneu may, at its sole discretion: Permit the Patient a reasonable period to cure the Late Payment; or Terminate services for non-payment.
If all Late Payments are cured prior to termination, and Reneu has not terminated for non-payment, Reneu Wellness agrees to promptly resume services. Invoices may be issued or payments may be processed through Reneu’s platform. Reneu acts solely as a payment processor and collects payments on behalf of Providers. Patient acknowledges and agrees that any disputes related to medical billing or charges must be directed to the Provider, not Reneu.
4. Privacy and Data Use. Reneu Wellness is committed to protecting Patient personal and health information. Reneu may collect and store non-clinical data and may act as a Business Associate under HIPAA when handling PHI on behalf of Providers. For more information, see Reneu’s and the Provider’s Notice of Privacy Practices.
5. Use of Facilities and Amenities. Use of Reneu’s wellness spaces (e.g., IV lounges, recovery rooms, cold plunge, red light therapy, etc.) is subject to compliance with safety policies and facility rules. These amenities are complementary to, but not substitutes for, licensed medical care.
6. Telehealth and Technology Platforms. Reneu supports the use of digital platforms to facilitate Provider-patient interaction. While Reneu Wellness ensures systems are secure and HIPAA-compliant, we are not responsible for medical advice or outcomes arising from telehealth visits. 7. Representations and Acknowledgments.
By engaging with Reneu or using Reneu’s services, the Patient acknowledges and agrees that:
Reneu is not a Patient healthcare provider.
All clinical services are delivered by licensed professionals through independent Provider entities.
The patient read and accepted these Terms.
Reneu is not responsible for any clinical outcomes or medical decisions, as those are the full responsibility of the Patient and the medical Providers.
8. Nonsolicitation of Vendors, Suppliers, Employees, subcontractors or personnel. In order to protect each party’s proprietary information (“confidential information”), good will and relationship with its vendors, suppliers, employees, subcontractors or personnel, neither party shall directly or indirectly, during the term of this Agreement or within one (1) year after termination of this Agreement; solicit or otherwise recruit or entice any vendor, supplier, employee, subcontractor or personnel to end or reduce its/their relationship with the other party for any reason, whether for a party's own behalf or on behalf of another. 9. Non-Circumvention. Throughout the entire term of this Agreement, and for a period of one (1) year after its termination by either party (for cause or no cause), the Patient will not attempt to do business with, or otherwise solicit any business contacts, Patients, prospective Patients, associates, employees or contractors of Reneu, found or otherwise referred by Reneu to the Patient for the purpose of circumventing, the result of which shall be to prevent Reneu from realizing or recognizing a profit, fees, or otherwise, without the specific written approval of Reneu.
10. Non-Disparagement. Each party agrees not to make any derogatory or damaging statements or media/social media posts about the other party or any of the other party’s affiliates or departments or their respective officials, directors, officers, employees, or agents. This includes, but is not limited to, statements about the management or business condition of a party or any of its affiliates and departments, or statements about the party’s (or an affiliated individual’s) characteristics, work ethic, or credibility. The parties likewise agree not to make any damaging or derogatory statements or media/social media posts about each other, or any of the other party’s affiliates or departments, or their respective officials, directors, officers, employees, or agents. The obligations under this paragraph shall survive the termination of this Agreement. 11. Intellectual Property. Any intellectual property that originates from or is developed by Reneu shall remain the exclusive property of Reneu. No license in patent, copyright, trademark or trade secret, or other proprietary or intellectual property right, now or hereafter owned, controlled or licensable by Reneu, is granted to the Patient. Neither shall it be implied nor arise by estoppel. Any trademark, copyright or other proprietary notices appearing in association with the use of any facilities or equipment (including software) shall remain on the documentation, material, product, service, equipment or software. The Patient shall not take any action to diminish Reneu’s intellectual property rights or claim any ownership in them. The obligations under this paragraph shall survive the termination of this Agreement. 12. Equitable Remedies. Money damages may not be a sufficient remedy for a breach of sections 8 through 11 of this Agreement by either party and, in addition to all other remedies, the non-breaching party may seek (and may be entitled to) as a result of that breach, specific performance and injunctive or other equitable relief as a remedy. Both parties hereby consent to the issuance of that injunction and to the ordering of specific performance. 13. Consequential Damages Waiver. IN NO EVENT SHALL EITHER PARTY OR ANY OF ITS RESPECTIVE OWNERS, OFFICERS, MANAGERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILIATES BE LIABLE TO THE OTHER PARTY FOR ANY EXEMPLARY, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST USE OR LOST OR DAMAGED DATA OR OTHER INTANGIBLES, WHETHER ARISING IN CONTRACT, TORTS (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES.
14. Indemnity. The Patient agrees to defend, indemnify, and hold harmless Reneu and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third party claims, demands, liabilities, costs and expenses, including reasonable attorney's fees, costs and expenses resulting from the Patient's intentional acts, gross negligence or material breach of any duty, representation, or warranty under this Agreement. 14 Limitation of Liability.
EXCEPT FOR LIABILITY RELATING TO THE PAYMENT TO RENEU AND LIABILITY ARISING UNDER AN INDEMNIFICATION PROVISION CONTAINED IN THIS AGREEMENT (IF APPLICABLE), IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNTS ACTUALLY PAID BY AND DUE FROM THE OTHER PARTY UNDER THIS AGREEMENT.
15. Commercial Transaction / Governing Law / Consent to Jurisdiction. The Patient recognizes that this is a Commercial transaction and will be governed by the laws, regulations, and ordinances of the State of New York without regard for its conflicts of law provisions. In addition, the parties agree that all disputes which may arise under this agreement shall be adjudicated in the State or Federal Courts located in the State of New York. Each party hereby consents to the jurisdiction of such courts over itself in any action relating to this agreement.
16. Assignment. Reneu may, at its discretion, assign this Agreement to any of its affiliates, subsidiaries, or successors in interest, by providing written notice to the Patient. Patient may not, without the express written consent of the Patient, assign its rights or obligations under this Agreement to a third party; said consent not to be withheld unreasonably.
17. Attorney's Fees and Costs In Legal Actions. In any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorney's fees and costs. Legal action may include actions in the courts, arbitration or administrative tribunals.
18. Severability. If any provision of this Agreement is determined by a lawfully-constituted tribunal to be invalid or unenforceable under applicable law, such provision is and will be totally ineffective to that extent, but the remaining provisions shall be unaffected.
19. Entire Agreement. The Agreement, and the Exhibits/Addenda attached hereto, constitute the entire agreement between Reneu and Patient concerning all subject matter addressed herein, and supersede all prior agreements, understandings, and proposals, oral or written, between the parties.
20. Contact. For any questions regarding these Terms, please contact:
Reneu Wellness Club LLC
P.O. Box 145
West Sececa, NY 14224
Email: info@reneuwellnessclub.com
By using Reneu’s services, the Patient acknowledges and agrees to these Terms of Service, and accepts them as a legally binding contract.